[ Introduction ISO 29994:2021 ]

ISO 29994:2021 standardizes requirements for distance learning services. Improve transparency in distance learning, increase service reliability, and protect consumers by preventing prejudicial practices. All these objectives can improve the quality of distance learning services for all stakeholders. If distance learning services are provided by an organization that provides other learning services, this specification applies only to distance learning services. Designed for use with the ISO 29993 specification, distance learning service providers can implement ISO 29994 and ISO 29993 together to ensure consistent distance learning service delivery.

The importance of remote processes is growing in the face of the recent pandemic and unpredictable threats ahead. At a time when the application of remote technology in all areas is expanding, standards for remote education and services will ensure preemptive and flexible market adaptability.

[ Necessity of ISO 29994: 2021 ]

• •  May be ahead of competitors in the upcoming remote education services market
• •  Can increase customer confidence in remote training services provided
• •  Preemptive response to regulations or regulations on future remote education services
• •  Can be deployed with other specifications in education

[ ISO 29994:2021 Requirements ]

• Scope
• Normative references
• Terms and definitions
• General information provided by the DLSP
• Proposal development
• Information provided prior to the acquisition of the distance learning services
• Needs analysis
• Design of the distance learning services
• Information about the distance learning services for enrolled learners or their sponsors
• Service delivery
• Personnel
• Assessment of learning
• Monitoring and evaluation of the distance learning services
• Payment

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