ISO/IEC 20000-1:2018

IGC provides certification services such as ISO/IEC 20000-1 IT Service management system provisional auditor, auditor, lead auditor, internal auditor, and senior auditor based on cooperation with GPC (Global Personnel Certification), an accredited personnel certification body based on ISO/IEC 17024.

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  ISO/IEC 20000-1:2018 Overview

  ISO/IEC 20000-1 is the first international standard for service management, specifying the requirements for service providers to plan, establish, implement, operate, monitor, review, maintain, and improve SMS. This standard contains two main parts that enable service providers to identify how to develop the quality of service they provide to their customers.
  
  Part 1 specifies the requirements for the development and implementation of a service management system, Part 2 contains guidance on the application of service management systems within the scope of ISO/IEC 20000-1.
  
  The IT Infrastructure Library (ITIL) describes best practices for achieving the same level of service quality required by ISO/IEC 20000-1, but ITIL certification is usually applied to individuals, whereas ISO/IEC 20000-1 enables certification for the entire enterprise.

• ISO/IEC 20000-1 Auditor Certification Requirements

  

  	Lead auditor	Auditor	Senior Auditor	Internal Auditor	Provisional Auditor
  Education	Secondary education or higher
  Work experience	5 years and more (Including 2 years or more of experience in quality or environment field related to the standard)		10 years and more (Including 2 years or more of experience in quality or environment field related to the standard)	3 years and more (Including 1 year or more experience in quality or environment field related to the standard)	None
  Audit experience	Audit log of 20 M/D or higher as an auditor or lead auditor within the last 3 years	Audit log of 35 MD or higher as an auditor or lead auditor within the last 3 years (of which 15 M/D or more are audit log as lead auditor)	Audit log of 15 M/D or more as a lead auditor within the last 3 years (only the log after acquiring lead auditor certification from an accredited personnel certification body is acceptable)	Within the last 3 years awarded 5 times + audit log of at least 15 M/D	None
  Education training	* Completion of auditor training course within the last 3 years (Only a certificate of completion issued by an accredited personnel certification body or a training provider designated by it can be accepted)
  Exam	GPC knowledge and personality exam pass

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  ISO/IEC 20000-1 Auditor Certification Procedure

  • 1. Receipt of application documents

    - The applicants fill out the application form and submit materials to prove their background.

  • 2. Review of application documents and other materials

    - After reviewing the submitted application documents and other materials, if they are not sufficient, applicants should prove their history by supporting additional data.

  • 3. Performing GPC exam

    - The applicants should take the knowledge and attribution test and are granted certification upon passing the test.

  • 4. Review by Certification Panel

    - Based on the submitted data and test results, the certification panel makes a certification decision.

  • 5. Certification issuance

    - When the certification is determined, a certificate is issued and delivered to the applicant.

  The certification is valid for 3 years from the date of issue, and maintenance fees must be paid annually in accordance with the certified cycle, and additional requirements must be met at the 3rd year in the renewal cycle.